Frequently asked questions
Returns & Refunds
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.
What are the conditions for a refund?
Artworks must be returned in their original condition and packaging. Refunds are processed once the returned item is received and inspected.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team. They will guide you through the process.
What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can initiate a return within 30 days of receiving the artwork.
frequently asked questions
Shipping & Delivery
Can I track my order?
Certainly. Once your order is shipped, you’ll receive a tracking number via email to monitor its progress.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary.
How long does it take to receive my order?
Delivery times depend on your location and the selected artwork. Estimated delivery dates will be provided during the checkout process.
What are your shipping options and costs?
We provide various shipping options, and costs vary based on your location and selected shipping method.
Returns & Refunds
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team. They will guide you through the process.
What are the conditions for a refund?
Artworks must be returned in their original condition and packaging. Refunds are processed once the returned item is received and inspected.
What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can initiate a return within 30 days of receiving the artwork.
Privacy & Security
Do you store my payment information?
For security reasons, we do not store payment information. All transactions are securely processed through trusted payment gateways.
How is my personal information protected?
We take your privacy seriously and use advanced security measures to protect your personal information.
Is my credit card information secure?
Yes, your credit card information is secure. We employ SSL encryption to protect sensitive data during transactions.
What is your privacy policy?
Our Privacy Policy outlines how we collect, use, and protect your data. You can review it on our website.
Ordering & Purchasing
Can I cancel or modify my order?
Orders can be cancelled or modified within 24 hours of purchase. Please contact our customer support team for assistance.
How can I make a purchase on StreetArte.com?
Placing an order on StreetArte.com is simple. When you find an artwork you love, just click the “Buy” button or use the “Make an Offer” option for negotiation.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and our “Make an Offer” feature for secure and convenient transactions.
Contact & Support
Do you have a physical store or showroom?
At this time, StreetArte.com operates exclusively online.
How can I contact customer support?
You can reach our customer support team through the Contact page on our website or by emailing [email protected].
How long does it take to receive a response?
We strive to respond to inquiries within 24-48 hours.
What are your customer support hours?
Our customer support team is available during regular business hours, Monday through Friday.
Artwork information
Are the artworks limited editions?
Yes, many of our artworks are limited editions, adding to their exclusivity and value.
Can I request custom or commissioned artworks?
Yes, we offer the option to request custom or commissioned artworks. Contact us to discuss your vision.
How are the artworks authenticated?
Each artwork comes with a Certificate of Authenticity, ensuring its genuineness and provenance.
What materials are used in the artworks?
Our artists use a variety of high-quality materials, which are specified in the artwork descriptions.
